Our products ship via FedEx, and currently, are restricted to United States only.
All refrigerated orders are processed and shipped Monday and Tuesday via FedEx for same-week delivery and will arrive to your address in 1-3 days. Please note that if you place your order in before Monday (end of day), it will ship on Monday/Tuesday.
There is a minimum purchase of 6 items (to optimize efficiency in dealing with refrigerated shipping issues/cost).
Please contact us directly regarding special orders or requests, such as expedited delivery at 1-610-438-6070.
Other details and reminders:
• We (FedEx) cannot ship to PO boxes.
• We cannot reimburse you for a wrong address (please double check your address)
• Your product is being shipped in a Styrofoam or insulated liner container with frozen gel packs and dry ice. At times (usually longer distances) we may also utilize extra frozen gel packs and dry ice.
• You can track your order through FedEx and USPS (via a personal account and tracking number); it is your responsibility to make sure you receive the package on the first delivery attempt.
• Products will be left at your doorstep unless otherwise directed.
We appreciate your business, so please email us at firstname.lastname@example.org if you have any questions or issues.
Return, Refund and Cancellation Policies
There are no refunds on our products as they are perishable and cannot be returned. Please contact us at email@example.com if you need to talk to us.
We do not take responsibility, if the delivery is delayed or not delivered by the vendors because of the bad weather or any other unexpected circumstances.
Regardless if payment has been confirmed or received; we reserve the right to cancel any order without giving any reason. Refusal of item by the recipient is considered as a complete delivery. No refund will be possible.
In case of home delivery, if the recipient is unavailable at the time of delivery the item(s) will be handed over to a relative/neighbor unless otherwise specified. If a relative/neighbor is unwilling to accept the delivery, we will leave the delivery items in front of the main door and it shall be considered the order has been executed. In such cases, no claims for refund shall be entertained under any circumstances.
In case of hotel delivery, if the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception, and it shall be treated the order has been executed. If the person has checked out of the hotel by delivery date, it shall be treated that the order has been executed, and no claims for the refund shall be entertained under any circumstances.
In the case of hospital delivery/office delivery, if the recipient is not in a state of accepting delivery, the item(s) will be handed over to a relative/neighbor/reception and it shall be treated that the order has been executed, and no claims for the refund shall be entertained under any circumstances.
Any damages and/or defects to the product must be reported within 24 hours of the delivery, by the recipient or the sender. Replacement should be done only if the recipient sends back the damaged goods. Please ensure that the recipient will not accept the items from the delivery service, if the package is open or Items are damaged.
No Refunds / Returns for any reason besides what is stated above.
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfer to your computer hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on January 1, 2014